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Our Tele Assistance centre
is available to you and your customers round the clock,
365 days a year. It´s up to you to
decide what type of telephone service you want. |
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Dedicated staff, cutting-edge
technology |
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AXA Assistance Deutschland currently
employes over 300 staff, who are ready to assist your customers
in 31 different languages. They have at their disposal a
cutting-edge telecommunications system which routes incoming
calls to appropriately qualified staff. An integrated data
processing programme provides valuable information to help
us constantly improve the services we offer and to ensure
transparent reporting. The focus of all these efforts is
your customer.
It’s important to come up with the right solution to any
problem quickly and efficiently – particularly in an emergency.
Once the call has been routed to the right member of staff,
the emphasis is on a personal discussion. Our Tele Assistance
staff deal responsibly with each call, regardless of its
nature. Everyone in our communications centre makes it their
personal business to see that this is the case.
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Thousands of
assistance cases every day
When an individual rings us, it´s
about a personal matter that´s
important to him. Receiving calls is a daily
task for our staff, and requires their total
dedication. Overall, our company successfully
handles around 9 million assistance cases
around the world every year.
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